Your Journey Starts Here
It’s natural to feel some anxiety before your first visit. This guide is designed to help you feel prepared, informed, and comfortable as you take this positive step toward your mental well-being in Nairobi.
Frequently Asked Questions
What should I
bring to my first session?
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Please bring a valid form of identification (ID or Passport), any previous medical or psychiatric records, and your insurance card. If you are taking medication, bringing the actual bottles or a clear list is very helpful.
How long is
the first session?
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The initial intake session usually lasts between 60 to 90 minutes. This gives us ample time to understand your history, discuss your current concerns, and begin outlining a personalized care plan together.
Insurance and
payment details
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We accept a wide range of local and international insurance providers (NHIF, AON, Jubilee, etc.). For self-pay clients, we accept cash, M-Pesa, and major credit cards. We recommend verifying your mental health coverage with your provider prior to the visit.
Is my
information confidential?
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Absolutely. Your privacy is our highest priority. All sessions and records are strictly confidential, governed by professional ethical guidelines and local health privacy laws.
Still have questions?
Our team is available Monday-Friday, 8am-6pm.
How to Prepare
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Note down your symptoms
Think about when they started and what triggers them.
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List current medications
Include dosages and any supplements you're taking.
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Draft your history
Note any previous mental health treatments or diagnoses.
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Arrive 15 minutes early
This allows time for essential registration paperwork.
Clinic Location
Upper Hill Medical Centre, Nairobi
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